We pride ourselves on our client interactions and will always try to help as quickly and efficiently as possible.
If you have any questions please don't hesitate to get in touch.
Our Address
80 Broad Street
Leek
ST13 5NS
Our Communications
[email protected]
01538 373 666
You are always welcome to pop into the clinic and talk to a member of staff.
Out of hours
Vets Now
01782 417 882
Meir Park, Lysander Rd, Stoke-on-Trent ST3 7WD
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Opening Times
Monday to Friday
09:00 - 10:30 Appointments
15:30 - 18:30 Appointments
Saturday
09:00 - 11:30
All operations are done Monday to Friday
Emergency Services
Due to the small size of our team, we are unable to provide a 24 hour service. Instead, we use a specialist out of hours provider called Vets Now. We trust these professionals to take care of your pets when we can't.
Please contact them if we are closed.
01782 417 882
The Animal Poison Line is a great service that you can call if your pet has been exposed to something harmful or poisonous. This 24-hour telephone line is dedicated to helping UK pet owners.
Please contact them if your pet has been exposed.
01202 509 000
Your nearest Vets Now Clinic
based inside Lime Trees Vets, Stoke
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Find us on Facebook
We regularly post on our practice Facebook page with patients that we've helped and helpful information about pets.
Follow us to get useful information on how to care for your pet!
Complaints and Compliments Procedure
Compliments
Your comments will be passed on to the member of staff or team receiving the compliment.
Complaints
We hope that you never have a reason to complain about the services you receive from us.
However we do take any complaints very seriously.
The best and quickest way to resolve an issue is to mention it at the time of the problem. We can then discuss what has happened and find a way to resolve it.
If you do not want to do this, or feel that the issue has not been resolved please contact the clinic;
- Speak to Ralf Konen or Ruth Clark: at the clinic, over the phone or by email.
- Send a written complaint to our address for the attention of Ralf Konen or Ruth Clark.